I went to Cottage Hill Diamonds looking for a gift and while I was shopping, Dave offered to clean and inspect my rings for free. After he cleaned them, he noticed that a prong was loose and they repaired it on the spot, while I waited! THAT is what Customer Service is all about. They remember my name, the staff is friendly and the quality of jewelry is exceptional.
If you are looking for a "rock bottom" deal, go to a big name store... You'll get "rock bottom" jewelry too.
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